Lulu Mangena

Lulu is responsible for aligning the Hilton Worldwide’s European benefit function with the global implementation of a Total Reward strategy, which assists the achievement of their strategic business objectives. Lulu is in the process of implementing changes that came out of the first review of the UK benefit offering in 9 years. The key objective of the review was to:

• Understand the needs of our team members +Determine market competitiveness 
• Introduce greater consistency in benefits provision 
• Maximise the effectiveness of the total benefits spend  
• Re-affirm the reason why we offer our Team Members the package that we do

Having made critical changes, the 2015 Global Team Member Opinion Survey results from the UK showed satisfaction had increased by 15 points versus the 2014 results. Lulu will be talking about her efforts in meeting local needs of employees whilst establishing Hilton Worldwide as an employer of choice in varied markets with time and financial constraints.